Skip to main content

Certificate in Intergenerational Communication

85% of job success comes from having well-developed soft skills and people skills, while only 15% of job success comes from technical skills and knowledge (hard skills)

REGISTRATION: $1,200

REGISTER

BUILD UNDERSTANDING. STRENGTHEN COLLABORATION. LEAD ACROSS GENERATIONS.

In today's workplace, five generations work side by side, each with unique experiences, communication styles, and expectations. While each generation brings valuable strengths, multigenerational teams can struggle when differing communication styles lead to confusion, frustration, or missed opportunities for collaboration.

The Certificate in Intergenerational Communication is designed to help you communicate more effectively across generations. You'll explore real workplace examples, reflect on your own style, and learn practical ways to build understanding among colleagues of different ages with different experiences. Whether you're leading a team or simply want to strengthen everyday interactions, this program helps you build trust and communicate with greater ease and confidence.

 

WHAT YOU'LL LEARN IN OUR CERTIFICATE IN INTERGENERATIONAL COMMUNICATION PROGRAM

By the end of this professional development program, you will be able to:

  • Recognize and bridge generational communication gaps that influence collaboration, motivation, and trust.
  • Apply proven communication strategies that strengthen how you connect, listen, and respond so that your messages land clearly, and you and your team work together with greater purpose.
  • Adjust your communication approach to engage Traditionalists, Baby Boomers, Gen X, Millennials, and Gen Z effectively.
  • Manage and resolve workplace conflict using strategies that respect generational perspectives and values.
  • Give and receive feedback that builds trust and accountability, regardless of age or experience level.

 

WHO SHOULD ATTEND CERTIFICATE IN INTERGENERATIONAL COMMUNICATION PROGRAM?

This program is designed for:

  • Professionals at all levels who want to improve communication and collaboration in diverse workplaces.
  • Managers, supervisors, and team leaders who oversee multigenerational teams.
  • Individuals seeking to enhance their leadership and interpersonal skills to prepare for future roles.

 

PROGRAM FORMAT

The Certificate in Intergenerational Communication is delivered live online in an interactive format. Participants engage in discussion, reflection, and practice-based activities that translate immediately to their workplace.

You'll leave with actionable tools and strategies you can apply right away.

 

ADDITIONAL LEADERSHIP PROGRAMS

Certificate in Ethical Influence at Work

Ethical persuasion skills to advance your career.

Learn more

Certificate in Workplace Investigations

Comprehensive training for effective investigations into alleged misconduct.

Learn more

 

REGISTER FOR CERTIFICATE IN INTERGENERATIONAL COMMUNICATION

SELECT A PROGRAM DATE TO REGISTER


  • All of our classes include strategies to maximize learning and ensure an enjoyable, informative learning experience.

MSU employee discount & education assistance available. Please contact Kristi White at whitekr@msu.edu for more information.

INSTRUCTOR

Melanie Zaremba

Melanie Zaremba, M.Ed., brings over 20 years of experience in training design and delivery to her role as the Director of Professional Development and Associate Director of Outreach at Michigan State University's School of Human Resources and Labor Relations (HRLR). Since joining the school in 2016 as Communications Director, Melanie has demonstrated a passion for creating impactful programs that empower individuals and drive organizational success.

With a focus on interactive and engaging learning experiences, Melanie specializes in facilitating training sessions on strategic communication, media interaction, leadership development, and career success strategies. She also teaches an Applied Organizational Leadership course at Michigan State University.

REGISTRATION POLICY

  • Registration closes 2 business days before the start of the program or until the program reaches a maximum registration limit of 35.

 

CANCELLATION POLICY

  • Cancellation fees may be waived if the participant registers and attends the same program within 12 months. Fees may only be waived once.
  • Participants may send a substitute from the same organization for the same program and date by notifying Kristi White via email at least 5 calendar days in advance of program start date.
  • Cancellation more than 30 calendar days before program start date: full refund.
  • Cancellation 14 – 29 calendar days prior to program start date: 50% cancellation fee, remainder of program fee refunded.
  • Cancellation 13 or fewer calendar days prior to program start date: no refund.

MSU reserves the right to cancel programs when enrollment criteria are not met or for conditions beyond its control. Any additional costs incurred by the enrollee of canceled programs are the responsibility of the enrollee.

 

ADDITIONAL INFORMATION

  • MSU's Federal ID Number is 38-6005984
  • Business casual attire.
  • Please, no audio or video recording.

RECERTIFICATION CREDIT HOURS

Recertification information

This program has been approved for 6 continuing education credit hours towards Professional Development Program recertification.

Learn more about Recertification

 

Questions? We would be happy to answer any questions you may have regarding this or any of our training programs. Please contact Director of Professional Development, Melanie Zaremba at mzaremba@msu.edu.

Certificate in Intergenerational Communication