Frequently Asked Questions

Before you take a program

• How do I pay for the seminar?

  You may register online, by phone, fax, or email. Payment is due with registration. We accept Visa, Mastercard, American Express, or Discover.
  
  If you prefer to pay by check, please make it payable to Michigan State University and mail, with your registration form, to:

  Professional Development, Accounts Receivable

  School of Human Resources and Labor Relations

  South Kedzie Hall

  368 Farm Lane, Room S423

  East Lansing, MI 48824

  
  

  Phone: (517) 353-3131

  Fax: (517) 432-0138

  
  

  Note: Our Federal Tax I.D. number is 38-6005984

• When is payment due?
  Payment is due at registration
• How do I make out the check?

  Make checks payable to:

  Michigan State University

  Send payment to:

  Professional Development, Accounts Receivable
  School of Human Resources and Labor Relations
  South Kedzie Hall
  368 Farm Lane, Room S423
  East Lansing, MI 48824

• If I cancel, will I be penalized?
  • Cancellation four weeks prior to program start: 10% cancellation fee; remainder of program fee refunded.
  • Cancellation less than four weeks but at least two weeks prior to program start: 50% cancellation fee.
  • Cancellation less than two weeks prior to program start: no refund.
  • These cancellation fees apply even if the participant wishes to reschedule to a later date for the same program or a different program. Participants may send a substitute from the same organization for the same program and date with prior written notice and avoid the cancellation fee.
• If I cancel, will my name still be on the mailing list?

  Yes, you will still receive brochures specific to your area of interest.

• How do I get my name removed from the mailing list?

  A phone, fax or e-mail request will quickly remove you from our mailing list.

• I'm on the waiting list for a seminar. Will you call if there is an opening?

  Yes. Even if you're not on the top of the waiting list, there is a good chance you will be called, if requested. Most cancellations occur a week before the seminar.

• What is the dress code for your seminars?

  Our goal is that you are comfortable, so our atmosphere is traditionally casual. Coats and ties are optional; business casual is the attire of choice for most participants. We suggest you bring a sweater in case the room is chilly.

• I didn't get a confirmation email. How do I get one?

  Please let us know if you did not receive a confirmation email; it may mean your registration did not reach us.

  Contact Kristi White at whitekr@msu.edu or by phone at (517) 353-3131.

• There is an error on my confirmation letter. How do I correct it?

  Contact us with the correct information.

  Contact Kristi White at whitekr@msu.edu or by phone at (517) 353-3131.

• What is your Federal I.D. number?

  38-6005984

After you have taken a program

• How do I know when I am due to recertify?

  To maintain your CHRS, CWCP, CLRL, and/or CFMLS certifications, you must engage in 28 hours of continuing education every 2 years. Your certificate will indicate when your certification expires.

  All certifications are good through December 31 of the year in which they expire.

  You can always check the date of your certification/recertification by logging into your account on our registration system.

• My name has changed; can I get a revised certificate with my new name?

  Yes! Revised certificates are available for a fee of $40.

  Go to the Replacement and Revised Certificate Requests page.

• I have lost my certificate, can I get a duplicate?

  Yes! Replacement certificates are available for a fee of $40.

  Go to the Replacement and Revised Certificate Requests page.

• Can I have a program pre-approved for recertification?

  While it is not necessary to have a program pre-approved, we are happy to do so. There is a pre-approval fee of $25 per program for per-approval requests.

  Go to the Pre-Approval and Credit Evaluation Requests page.

• How do I know how many recertification credits a program will earn?

  To determine the number of credits a program will earn, simply count the number of instructional hours. Do not count meals, breaks, vendor exhibit hours, and other non-instructional activities.

  We are happy to evaluate the number of credits a program will earn. There is a credit evaluation fee of $25 per program.

  Go to the Pre-Approval and Credit Evaluation Requests page.

Questions should be directed to Kristi White at whitekr@msu.edu or (517) 353-3131.