Communication Strategies for Workplace Success - CSWS
REGISTRATION: $200/session or $600/certificate
DESCRIPTION
How you communicate at work either helps you work collaboratively and productively or has you spending valuable time fixing miscommunications and resolving conflicts. Workplace communication can also make the difference between enjoying your workday or feeling frustrated time and time again.
In this program you will learn specific communication strategies that have been proven to minimize conflict, increase productivity, improve job satisfaction, and facilitate success. Complete all four virtual sessions to earn your certification.
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CSWS Session I - Foundations of Effective Communication
Effectively communicating at work requires specific skills. Even the best communicator at home can find it difficult to connect with all of the different personalities we encounter at work. In Session I, you will learn foundational communication strategies designed to give you the calm confidence needed to handle any workplace interaction.
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CSWS Session II - Influence: The Key to Getting Things Done
You have the skills, now it's time to use your new communication strategies to increase your influence, and level up your own and others productivity to get things done. Knowledge becomes action in this session!
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CSWS Session III - Managing Workplace Conflict
If you work with people, you can count on there being conflict. How often this happens and how you respond is the key. This session will teach you the specifics of avoiding and responding to workplace conflict. You can apply these practical new skills immediately and experience the difference.
- CSWS Session IV - Sharing Feedback to Facilitate Success
The ability to give and receive feedback is one of the most important skills communicators can have in their success toolbox. In this session you will learn how to share feedback in a way that increases productivity and job satisfaction.
SCHEDULE
For your convenience, participants can register for individual sessions or register for the certificate and attend all four sessions.
- Individual sessions: $200
- Certificate registration: $600 (not available after the first session)
To earn your certificate, participants must attend all four Communication Strategies for Workplace Success sessions and pass a final exam.
REGISTRATION FOR CERTIFICATE IN COMMUNICATION STRATEGIES FOR WORKPLACE SUCCESS CLOSED
CSWS Session I: Foundations of Effective Communication
Tuesday, December 5, 2023
10:00am - 12:00pm ET via Zoom
Description: Effectively communicating at work requires specific skills. Even the best communicator at home can find it difficult to connect with all of the different personalities we encounter at work. In Session I, you will learn foundational communication strategies designed to give you the calm confidence needed to handle any workplace interaction.
Instructor: Melanie Zaremba, M.Ed.
Individual session: $200
CSWS Session II: Influence: The Key to Getting Things Done
Wednesday, December 6, 2023
10:00am - 12:00pm ET via Zoom
Description: You have the skills, now it’s time to use your new communication strategies to increase your influence, and level up your own and others productivity to get things done. Knowledge becomes action in this session!
Instructor: Tina M. Riley, PhD
Individual session: $200
CSWS Session III: Managing Workplace Conflict
Thursday, December 7, 2023
10:00am - 12:00pm ET via Zoom
Description: If you work with people, you can count on there being conflict. How often this happens and how you respond is the key. This session will teach you the specifics of avoiding and responding to workplace conflict. You can apply these practical new skills immediately and experience the difference.
Instructor: Tina M. Riley, PhD
Individual session: $200
CSWS Session IV - Sharing Feedback to Facilitate Success
Friday, December 8, 2023
10:00am - 12:00pm ET via Zoom
Description: The ability to give and receive feedback is one of the most important skills communicators can have in their success toolbox. In this session you will learn how to share feedback in a way that increases productivity and job satisfaction.
Instructor: Tina M. Riley, PhD
Individual session: $200
REGISTRATION FOR CERTIFICATE IN COMMUNICATION STRATEGIES FOR WORKPLACE SUCCESS CLOSED
INSTRUCTORS
Tina M. Riley, is an Associate Professor, Associate Director, and Director of Professional Development in the School of Human Resources and Labor Relations at Michigan State University. She holds a PhD in Higher, Adult and Lifelong Education, with a concentration in Communications, and a Master of Labor and Industrial Relations from Michigan State University.
Dr. Riley is a results-based educator and executive coach with expertise helping individual leaders, and organizations, achieve their full potential through high-impact communications that build trust and promote inclusion and engagement.
She adopts an engaging and holistic approach to teaching that facilitates learners’ ability to move from theory to practice. Her teaching style makes complex concepts accessible to graduate students and seasoned professionals alike. Dr. Riley teaches academic and professional development classes on a variety of HR and leadership topics including communications, leadership development, managing change, diversity and inclusion, and conducting workplace investigations.
With her passionate and engaging style, Dr. Riley develops and presents customized leadership development programs for both public and private sector organizations, from manufacturing to the Courts. Organizational leaders and HR professionals from across the globe including Bahrain, Cameroon, Canada, Georgia, Nigeria have participated in her workshops.
Melanie Zaremba, M.Ed., is a Communications Director at Michigan State University and former hiring manager with extensive resume review and talent acquisition experience. She has led the Job Seekers' Support Group for the Women's Center of Greater Lansing, where she helped women in our community design resumes and job search profiles to connect with their next opportunity. As a marketing and communications professional for 11 years, Melanie enjoys developing creative messaging that connects with diverse audiences.
One or more instructors listed above will be teaching
REGISTRATION POLICY
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Registration closes 2 business days before the start of the program.
CANCELLATION POLICY
- Cancellation fees may be waived if the participant registers and attends the same program within 12 months. Fees may only be waived once.
- Participants may send a substitute from the same organization for the same program and date by notifying Kristi White via email at least 5 calendar days in advance of program start date.
- Cancellation more than 30 calendar days before program start date: full refund.
- Cancellation 14 – 29 calendar days prior to program start date: 50% cancellation fee, remainder of program fee refunded.
- Cancellation 13 or fewer calendar days prior to program start date: no refund.
MSU reserves the right to cancel programs when enrollment criteria are not met or for conditions beyond its control. Any additional costs incurred by the enrollee of canceled programs are the responsibility of the enrollee.
ADDITIONAL INFORMATION
- MSU's Federal ID Number is 38-6005984
- Business casual attire.
- Please, no audio or video recording.
RECERTIFICATION CREDIT HOURS
Individual sessions have been approved for 1 continuing education credit hour towards Professional Development Program recertification.
Completion of certificate program has been approved for 4 continuing education credit hours towards Professional Development Program recertification.
Learn more about Recertification
Questions? We would be happy to answer any questions you may have regarding this or any of our training programs. Please contact Program Coordinator, Kristi White at whitekr@msu.edu.