Cancellation four weeks prior to program start: 10% cancellation fee; remainder of program fee refunded.
Cancellation less than four weeks but at least two weeks prior to program start: 50% cancellation fee.
Cancellation less than two weeks prior to program start: no refund.
These cancellation fees apply even if the participant wishes to reschedule to a later date for the same program or a different program. Participants may send a substitute from the same organization for the same program and date with prior written notice and avoid the cancellation fee.
A phone, fax or e-mail request will quickly remove you from our mailing list. Brochures addressed by title or company (without an individual's name) are purchased and we, unfortunately, have no way of removing these mailing addresses ourselves.
Our goal is that you are comfortable, so our atmosphere is traditionally casual. Coats and ties are optional; business casual is the attire of choice for most participants. We suggest you bring a sweater in case the room is chilly.